Dedicated support team for your system
Your system notifies us of issues, often before you know
Monitoring, updating and resolving system issues
Remote service beyond our regular business hours
24/7/365 phone, email, text
On-site and phone service beyond our regular business hours
Mon-Fri, 8am-8pm
How fast we respond to an on-site service request
1 business day
How fast we respond to a remote system or call-in notification
Same day, Monday - Friday 8am-8pm
Site visits for service or support at no added charge
Includes all parts, removal, repair, reinstallation
1 visit per year
Early access and priority installation of the latest tech for your system
Rack power, temperature, humidity and moisture sensing
Document and manage WiFi network credentials and revisions
Receive an end-user report
Assistance with finding archived security camera recordings
We monitor and reset your system due to electrical issues
Remote management of your network components
On-site review of network speed and coverage
Monitoring and assistance with ISP issues
Connect to your system outside of your home on mobile device