Monitoring

Kustom Theater Kreations

As a leading technology company, we understand the importance of providing high quality and reliable technical support to our clients. No matter how sophisticated or simple your home technology is, you can rest assured that there are always Kustom Theater Kreations staff members ready to help you! Each family we work with is unique and expects different levels of response time and attention. Because of that, we created multiple service membership options to provide personalized support that is right for you and your Family. Each of our memberships come with different features and guaranteed response time. No matter which membership you select, we promise to deliver personal, first-class home automation services every time you need it.

KTKCare Residential Performance Plans

$30

STANDARD 1 ROOM

Extended remote service hours
Priority scheduling
Internet and CableTV troubleshooting 
Transferable
PLANS
SELECT MONTHLY SELECT YEARLY
$60

STANDARD

Device monitoring and health report
Extended remote service hours
Savant point OS updating*
Priority scheduling
Annual WiFi network scan
Internet and CableTV troubleshooting 
Transferable
PLANS
SELECT MONTHLY SELECT YEARLY
$110

PLUS

Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Savant point OS updating*
Password management
Recorded surveillance video footage retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting 
Transferable
PLANS
SELECT MONTHLY SELECT YEARLY
$220

PREMIER

Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Lighting and shades scene reprogramming
Savant point OS updating*
ISP concierge for installation and service
Password management
Recorded surveillance video footage retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting 
Transferable
PLANS
SELECT MONTHLY SELECT YEARLY
$$$

On Request

ELITE

Proactive remote service monitoring
Device monitoring and health report
Extended remote service hours
Priority scheduling
Complimentary site visits for service and support
Complimentary equipment repair services
On-site system checkup
Elite member product promotion
Lighting and shades scene reprogramming
Savant OS updating
ISP concierge for installation and service
Password management
Recorded surveillance video footage retrieval
Power management for surge/brownouts
Network configuration management
Annual WiFi network scan
Internet and CableTV troubleshooting 
Transferable
PLANS
SELECT PLAN
Download Full Plan Details
Note: *Savant systems require an annual Savant Essentials license at extra cost.

KTKCare Commercial Performance Plans

Price on Request

GOLD

Dedicated support team for your system
Your system notifies us of issues, often before you know
Monitoring, updating and resolving system issues
Remote service beyond our regular business hours

Mon-Fri 9am-5pm phone, email, text
On-site and phone service beyond our regular business hours

Mon-Fri, 9am-5pm
How fast we respond to an on-site service request

2 business days
How fast we respond to a remote system or call-in notification

48-hours or less
Site visits for service or support at no added charge

Up to 8 annual visits, 2-hours per visit
Document and manage WiFi network credentials and revisions

Receive an end-user report
We monitor and reset your system due to electrical issues
Remote management of your network components
On-site review of network speed and coverage
Monitoring and assistance with ISP issues
Connect to your system outside of your home on mobile device
Price on Request

PLATINUM

Dedicated support team for your system
Your system notifies us of issues, often before you know
Monitoring, updating and resolving system issues
Remote service beyond our regular business hours

24/7/365 phone, email, text
On-site and phone service beyond our regular business hours

Mon-Fri, 8am-8pm
How fast we respond to an on-site service request

1 business day
How fast we respond to a remote system or call-in notification

Same day, Monday - Friday 8am-8pm
Site visits for service or support at no added charge
Includes all parts, removal, repair, reinstallation

1 visit per year
Early access and priority installation of the latest tech for your system
Rack power, temperature, humidity and moisture sensing
Document and manage WiFi network credentials and revisions
Receive an end-user report
Assistance with finding archived security camera recordings
We monitor and reset your system due to electrical issues
Remote management of your network components
On-site review of network speed and coverage
Monitoring and assistance with ISP issues
Connect to your system outside of your home on mobile device
Download Full Plan Details

NOT ON ONE OF OUR PLANS?

We strongly recommend our plans, but you can still access our fantastic service and support team for assistance. As a non-member, we offer 5-minutes of free phone support during business hours. If you need more time, you'll be billed at our Non Member support rates whether remote or on-site.

What's Included

Kustom Theater Kreations Hours of Operation are Monday-Friday 8 AM - 6 PM excluding national holidays. After Hours remote and on-site support is available to all Kustom Theater Kreations customers Monday-Sunday 8 AM - 10 PM. Support between 10 PM and 8 AM is only available for Essentials, Plus, Premier and Elite Members per request.

Non Member Support Rates:

Daytime Remote Support billed at $35 per 15 minutes
After Hours* Remote Support billed at $70 per 15 minutes
Daytime On-Site Support billed at $140 per hour
After Hours On-Site Support billed at $280 per hour

DIY SUPPORT APP

Our DIY support app gives you access to your system when you need it most. With our personalized app you have the option to fix common issues and manage your network at your own convenience with a simple press of a button.

ANNUAL TECH REVIEWS

Our support team provides on-site annual review of your home technology to make sure you are getting the most from your system. From checking devices status to insuring all the equipment and systems are working properly. At the end the review, you receive a full report of any issues we find/fix and recommendations on available solutions.

PRIORITY SCHEDULING

Get pushed to the front of the line with our Priority Scheduling. Our Plus, Premium and VIP plans offer same or next day onsite scheduling to be there when you need us most.

ANNUAL SYSTEM UPDATES

With technology always changing our annual system updates ensure your home technology is always up to date. Our support team provides on-site annual visit to update all your equipment and software, making sure you always have access to the most current system functionality and features.

PREVENTATIVE SYSTEM MONITORING

Stay ahead of the game with Preventative System monitoring. Our technology experts monitor and diagnose any issues with your system before you can notice there is one. From equipment failing to your internet going down Avidia has you covered with our preventative system monitoring.

EXTENDED SERVICE HOURS

We offer support anytime you need it. Our support team is available for extended service hours, for both remotely and if we need to go on site. Our best plan includes weekend hours as well.

SERVICE PROVIDER ASSISTANCE

We take away the headache with cable by providing Service Provider Assistance. From adding features to your existing service to being at your home to assist Comcast with installation and make sure they do their job correctly. Never call comcast again. Simply report any issues or changes to our support team and we will take care of it!

Testimonials

  • Six years ago, Joel Kloppe installed our primary home audiovisual system. Our family has been completely satisfied with the system and Joel’s work. He only works with quality manufactures and stands behind his work. As technology has advanced, Joel has always been available to discuss upgrade options. Once we have decided, he has consistently completed the work in a timely fashion. I am impressed by his responsiveness to me as a customer. I usually will hear back that same day. We will continue to utilize Kustom Theater Kreations for all of our home audiovisual needs.

    Steve W.

  • Having worked with Joel both personally, and in a General Contractor setting for 10 plus years, I can assure you there is no one better. If you’re looking for state of the art technology in audio/video, lighting etc., Kustom Theater Kreations definitely leads the industry. Residential or commercial, Joel has your answers.

    Alex B.

  • My husband and I recently built a custom home and contracted with Joel to take care of our home theater/automation needs. Because technology changes so quickly, having someone that is an expert in the industry is so important – and Joel certainly knows his stuff. One of the best things about Joel is that whenever we have a technical question or an internet issue, he responds quickly and comes out to the house if we need him to. We truly enjoy working with Joel – he rocks!

    Andrea B.

  • My husband and I worked with Kustom Theater Kreations for over a year on our new home. We had been in our previous house for 9 years and were so far behind on the available technology and how it worked. Joel is accommodating and professional. He gave us a technology “orientation” in his own home to show us what was available to us and how easy it was to manage. He listened to all of our needs and wants and scaled our package for the home to fit our needs. I believe it is easy for some companies to techno everyone up to a level thats overwhelming especially when coming from an outdated system. Joel did not push us in any direction. He did give us every available option above and below the package we chose. He does an excellent job of noting the differences in each area - be it security cameras, TV's, audio interior and exterior so that we were aware of our systems capabilities and its misgivings depending on the level we chose. We have been in our house for one year now and the issues if any, are few and far between.. There is always a little tweaking that needs to happen in the beginning so that the system functions for your families needs and Joel was patient and quick to help. The Savant system is amazingly easy to navigate and I would recommend it highly to any level of technology package customer. Kustom Theater Kreations and Joel also have our highest of recommendations and accolades.

    Mike & Kara D.

  • Joel provided us with a quotation for all of the flat screen TVs, stereo amplifiers, speakers, and home theater equipment at a very competitive price. He performed all of the equipment installation, programming of the RF remote controls and the recommended tuning of all TV equipment for optimum picture quality and minimum power consumption. I would recommend Joel Kloppe and Kustom Theater Kreations to anyone with any type of home electronics needs.

    Rainer & Janie U.

  • We had our basement finished and needed to make sure we had wired the house to accommodate all potential future AV possibilities since access to future wiring would be limited. Kustom Theater Kreations helped us identify the best cost and performance tradeoffs for our current situation while giving us options to expand and enhance our AV setup down the road. We put in a centralized AV distribution hub for the whole house along with a theater which gives our family the flexibility to watch what we like at any area of the house.

    Tim M.

  • One of the true measures to me in home theatre and entertainment isn’t just the product, but more importantly the customer service. I didn’t have a good experience with Kustom Theatre Kreations. I had a great experience! Joel assisted a group I was working with to install a sound system, which in itself was a great product. Even more impressively, during and following the installation, he was so responsive to every question and every need, it really caught my attention because too many times in today’s world, once an installation takes place the need for customer service seems to disappear. Not in this case! I’ve had the good fortune to see his work not only in this setting, but in other venues as well. The best thing I can say is that anytime I have a need in home theatre and entertainment, there is no one better!

    Gary O.

  • I’m writing this letter to recommend Joel Kloppe and Kustom Theater Kreations. Joel and his team did an amazing job on the installation of my components, surround sound speakers and HD television. In fact, they put together the theatre room I have always wanted. Joel followed through on all promises, stayed within budget, showed up on time and was professional and courteous. If you are contemplating installing the theatre room of your dreams, you would be hard pressed to find a more detail oriented craftsman than Joel. It is rare these days to find the quality and reliability of the service that Kustom Theatre Kreations provides, and it is my pleasure to recommend them.

    Chase G.

  • Kustom Theater Kreations did a great job designing and setting up our Home Theater. Joel made recommendations for sound proofing our theater room and programmed the equipment to make operation of our system so easy. Joel was even willing to fit me into his busy schedule to install a Blue Ray player for my husband as a birthday surprise. The system sounds great! Joel is very customer oriented. He has told us to call anytime with problems, but we have had none. I would highly recommend Joel for design and install of your home theater. We love ours.

    Marlene M.

  • Whenever I ask Joel to help me with my multimedia needs, I know I am getting exactly what I need. He has done both audio and video for my Wellness Center, and my home. I am excited to turn him loose with my various projects in the future. I highly recommend Joel to anyone who wants the highest level of service and professionalism.

    Chris H.

  • I recently moved into a ten year old home with outdated and insufficient home theater/stereo wiring and equipment. Kustom Theater Kreations was able to successfully evaluate my current set-up, make recommendations and provide a professional installation that has preformed above my expectations. At first I was a little apprehensive and concerned that everything would work together as planned, but I am very pleased. The system is well thought out and user friendly. I would highly recommend Kustom Theater Kreations and will use them again in the future.

    Jeff S.

  • Thanks for a smooth and professional installation of our home entertainment system. We have enjoyed it for more than a year now and had only one problem – one created by ourselves. Even with that issue, however, you immediately knew what had to be done and fixed it with clear and concise directions by phone … on Christmas Eve, no less. It is an absolute pleasure to do business with someone who thoroughly knows his field of expertise. You are a rare combination – a technical guru who provides excellent customer service. We would not hesitate to call on you again.

    Jenny H.

  • I wanted to take the time to let you know how much I appreciated your expertise, and the responsible manner in which you installed my Home entertainment center in my Home, Business, and especially the way you set up my Motor Homes TV’s, DVD, CD, and antenna equipment! I am very happy with the wonderful service, and your reliability in setting up this all of this equipment. All the equipment you set up, and the written instructions you gave me, on how to operate all of this equipment, makes it all work just great!

    Ron Y.

  • I hired Joel to plan and install my custom home theater system and whole house stereo system. Joel is very easy to work with and worked with us as we added components to our system. His pricing is very competitive and he is very sensitive to budget. He demonstrated creativity in installing wiring in our house. He has proven to be diligent, reliable, punctual and above all, honest. I would highly recommend Kustom Theatre Kreations (Joel) to design and install your home theater/audio systems.”

    Rob Y.

Contact Us

5986 Sunny Crest Drive
Timnath, CO 80547
(By Appointment Only)

info@kustomtheater.com
(970) 214-8597

©2021 - Kustom Theater Kreations