Performance Plans
Performance Plan Memberships
Kustom Theater Kreations is a leading technology company serving the northern Colorado and southern Wyoming area. We know how important it is for our customers to have reliable, high-quality technical support. Whether your technology system is simple or sophisticated, rest assured that our team members are always ready to assist you.
Everyone we work with is different and expects various levels of response time and attention. That’s why we created multiple service membership options to provide personalized support that is right for you. Each plan membership comes with different features and guaranteed response time. Whatever you choose, we guarantee we’ll deliver personal, first-class home automation services every time you need it.
If you have any questions, call us today. In the meantime, please check out our various performance plan options below.
KTKCare Residential Performance Plans
Standard 1 Room
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Extended remote service hours
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Priority scheduling
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Internet and cable TV troubleshooting
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Transferable
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Monthly or Yearly Plans
Standard
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Device monitoring and health report
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Extended remote service hours
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Savant point OS updating*
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Priority scheduling
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Annual WiFi network scan
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Internet and cable TV troubleshooting
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Transferable
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Monthly or Yearly Plans
Plus
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Proactive remote service monitoring
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Device monitoring and health report
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Extended remote service hours
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Priority scheduling
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Complimentary site visits for service and support
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Complimentary equipment repair services
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On-site system checkup
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Savant point OS updating*
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Password management
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Power management for surges/brownouts
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Network configuration management
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Annual WiFi network scan
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Internet and cable TV troubleshooting
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Transferable
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Monthly or Yearly Plans
Premier
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Proactive remote service monitoring
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Device monitoring and health report
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Extended remote service hours
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Priority scheduling
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Complimentary site visits for service and support
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Complimentary equipment repair services
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On-site system checkup
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Lighting and shades scene reprogramming
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Savant point OS updating*
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ISP concierge for installation and service
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Password management
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Recorded surveillance video footage retrieval
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Power management for surges/brownouts
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Network configuration management
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Annual WiFi network scan
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Internet and cable TV troubleshooting
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Transferable
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Monthly or Yearly Plans
Elite On Request
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Proactive remote service monitoring
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Device monitoring and health report
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Extended remote service hours
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Priority scheduling
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Complimentary site visits for service and support
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Complimentary equipment repair services
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On-site system checkup
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Elite member product promotion
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Lighting and shades scene reprogramming
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Savant point OS updating*
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ISP concierge for installation and service
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Password management
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Recorded surveillance video footage retrieval
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Power management for surges/brownouts
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Network configuration management
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Annual WiFi network scan
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Internet and cable TV troubleshooting
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Transferable
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Monthly or Yearly Plans
*Note: Savant systems require an annual Savant Essential license at an extra cost.
KTKCare Commercial Performance Plans
Gold
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Dedicated support team for your system
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Your system notifies us of issues, often before you know
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Monitoring, updating, and resolving system issues
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Remote service beyond our regular business hours (Monday -Friday, 9:00 AM-5:00 PM, phone, email, or text)
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On-site and phone service beyond our regular business hours (Monday -Friday, 9:00 AM-5:00 PM)
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How fast we respond to an on-site service request (2 business days)
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How fast we respond to a remote system or call-in notification (48 hours or less)
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Site visits for service or support at no added charge (up to 8 annual visits, 2 hours per visit)
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Document and manage WiFi network credentials and revisions
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Receive an end user report
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We monitor and reset your system due to electrical issues
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Remote management of your network components
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On-site review of network speed and coverage
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Monitoring and assistance with ISP issues
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Connect to your system outside of your home on mobile device
Platinum
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Dedicated support team for your system
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Your system notifies us of issues, often before you know
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Monitoring, updating, and resolving system issues
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Remote service beyond our regular business hours (24/7/365, phone, email, or text)
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On-site and phone service beyond our regular business hours (Monday -Friday, 8:00 AM-8:00 PM)
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How fast we respond to an on-site service request (1 business day)
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How fast we respond to a remote system or call-in notification (same day, Monday-Friday, 8:00 AM-8:00 PM)
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Site visits for service or support at no added charge (includes all parts, removal, repair, and installation, 1 visit per year)
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Early access and priority installation of the latest tech for your system
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Rack power, temperature, humidity, and moisture sensing
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Document and manage WiFi network credentials and revisions
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Receive an end user report
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Assistance with finding archived security camera recordings
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We monitor and reset your system due to electrical issues
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Remote management of your network components
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On-site review of network speed and coverag
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Monitoring and assistance with ISP issues
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Connect to your system outside of your home on mobile device
Learn more about Kustom Theater Kreations
Serving the northern Colorado and southern Wyoming area, Kustom Theater Kreations specializes in whole-home automation, premium WiFi, wiring, and enterprise-grade networks. State-of-the-art smart technology systems. 30+ years of combined experience. Premium abilities at small-town prices. Call for service today.
